Social Media House Rules

Welcome to the ShelterPoint family of companies, which consists of ShelterPoint Life Insurance Company, a New York-domiciled carrier (formerly First Rehab Life), and ShelterPoint Insurance Company, a Florida-domiciled carrier (collectively known as “ShelterPoint”)! We moderate our social media Pages, Timelines, Streams and Microsites (“Pages”) on sites including but not limited to Twitter, Facebook, LinkedIn, YouTube, Instagram and Pinterest and reserve the right to remove any inappropriate posts; but if you follow our few, easy House Rules, you should have nothing to worry about:

Just like Mom taught you: Follow the Golden Rule, “Treat others as you would want to be treated.” We encourage exchanging ideas, including differences of opinion. We enjoy the debating, but we’ll remove posts that attack or harass an individual. Content that includes discrimination, cultural insensitivity, or defamation will be removed; posting this content may result in you being blocked.

Keep it PG: Vulgar, profane, obscene, offensive, derogatory and/or inflammatory statements, content and/or material are not permitted. We’ll remove posts, blog comments, member names, and subject lines containing profanity, sexually graphic, or offensive material. We’ll remove anything that suggests or encourages illegal, inappropriate or dangerous behavior (and in the case of illegal, we may need to take other action).

No Spam: Posts containing advertising or solicitation, as well as redundant information, will be removed; and this may result in you being blocked. Our social media pages are not for the endorsement of third parties.

Stay on topic: Relevant comments and questions help the entire community by providing useful, insightful information. If your post is promotional or off-topic, it may be removed.

Remember, social media is in the public domain: Please don't share your or anyone else’s personal information (such as phone numbers, email addresses, policy or claim information or other private or financial information). So, even if you post a question about a particular claim, we cannot answer it directly on our Pages due to privacy laws. Please direct any such inquiries to our Customer Service (customerservice@shelterpoint.com or 800-365-4999 Mon-Fri 9am-5pm)

Sharing links: Links to websites not operated by ShelterPoint are offered for convenience only. ShelterPoint is not responsible for the content on other sites.

Be honest: Do not post copyrighted videos, pictures, text, etc. without attribution and permission. ShelterPoint is not responsible for content posted by others. Posts attempting to impersonate ShelterPoint staff will be removed and may result in you being blocked. Content posted here by others may not align with the views of ShelterPoint, its employees, or affiliates.

Shared Material: The information we provide on our Pages are for educational purposes about our products and services, and is ShelterPoint’s exclusive property protected by copyright, trademark and other applicable laws. The information we provide is not intended to provide legal counsel. Please consult an appropriate professional for legal and compliance advice. You can access, download, forward or print our material. Modifying, reusing or creating derivative works is prohibited. The information we share, comment, like, follow or otherwise engage with should not be considered a third-party endorsement from ShelterPoint.

BY ACCESSING, COMMENTING OR POSTING CONTENT ON THIS SITE, YOU SIGNIFY YOUR ACCEPTANCE OF THESE HOUSE RULES, WITHOUT LIMITATION OR QUALIFICATION. If you do not agree with these House Rules, do not participate on these Pages.

You can also refer to the ShelterPoint Online Privacy Policy, or contact us with any comments or concerns you may have.