Facilities / Mail Room Associate
Function: Process incoming and outgoing mail / Facility Duties
Performance Expectations:
- Pick-up, Sort and distribute incoming mail and packages from several post offices to the correct departments in a timely delivery.
- Assist in the processing of all registered, certified and pre-sort company mail.
- Keeps an accounting of postage meter use by departments.
- Works with mail equipment vendor to ensure that machines are in optimum working order.
- Works with bulk mail vendor to ensure billing invoices match outgoing pre-sort mail inventory.
- Operate various mail room equipment.
- Maintains log of outgoing mail by Line of Business.
- Perform mail room Inventories, and orders mail room supplies.
- Maintain onsite and off-site facility storage master list.
- Assist with minor office departmental moves.
- Assist with Facility Management functions.
- Assist Document Management in scanning of Documents.
Education/Experience: - High school Diploma, Some College
- Experience using Mailroom machinery/ Pitney Bowes, Neopost.
- Some experience required in Excel, Word, Outlook.
- Other must have: use of personal car to go to post office, Lake Success Office and Great Neck Office to deliver and take mail.
- Must be reliable, dependent and efficient.
Reports Directly To: Director, Administrative Services
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Help Desk Support
Function: To keep IT functions available and operational for all users
Performance Expectations:
- Respond to requests for technical assistance in person, via phone, electronically
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Data entry functions when needed
- Follow standard help desk procedures
- Log all help desk interactions
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Inform management of recurring problems
- Perform special tasks as directed by the Network Manager
- Responsible for all print room operations, including paper and toner inventory
- Stay current with system information, changes and updates
Physical Demands & Work Environment:
- This position will require you to be able to lift and move computer equipment including, but not limited to desktops computers, printers, servers, monitors, and cases of paper.
- Excellent communication skills are a requirement as well as being a team player and having a friendly and professional demeanor.
Education/Experience:
- Troubleshooting technical problems
- All Windows Desktop operating systems
- All Microsoft Office product suites
- Basic Networking concepts and technologies (DHCP, DNS, TCP/IP)
- Remote access technologies (VPN, terminal services)
- Basic Active Directory administration
- VMWare virtualization
- Basic Exchange administration
- Basic Linus/Unix
- A high school diploma or GED is required.
Reports Directly To: Director IT, Operations and Infrastructure
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Phone: 516-82908100https://www.shelterpoint.com