ShelterPoint Life Insurance – Formerly First Rehab Life 1972 Located at
1225 Franklin Avenue, Ste. 475, Garden City, NY.
Phone: 516-82908100

Available Positions

Facilities / Mail Room Associate

Function:  Process incoming and outgoing mail / Facility Duties

Performance Expectations:

  • Pick-up, Sort and distribute incoming mail and packages from several post offices to the correct departments in a timely delivery.
  • Assist in the processing of all registered, certified and pre-sort company mail.
  • Keeps an accounting of postage meter use by departments.
  • Works with mail equipment vendor to ensure that machines are in optimum working order.
  • Works with bulk mail vendor to ensure billing invoices match outgoing pre-sort mail inventory.
  • Operate various mail room equipment.
  • Maintains log of outgoing mail by Line of Business.
  • Perform mail room Inventories, and orders mail room supplies.
  • Maintain onsite and off-site facility storage master list.
  • Assist with minor office departmental moves.
  • Assist with Facility Management functions. 
  • Assist Document Management in scanning of Documents.

Education/Experience: 
  • High school Diploma, Some College
  • Experience using Mailroom machinery/ Pitney Bowes, Neopost.
  • Some experience required in Excel, Word, Outlook.
  • Other must have:  use of personal car to go to post office, Lake Success Office and Great Neck Office to deliver and take mail.
  • Must be reliable, dependent and efficient.
Reports Directly To:  Director, Administrative Services


Help Desk Support

Function:  To keep IT functions available and operational for all users

Performance Expectations:

  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Data entry functions when needed 
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Inform management of recurring problems
  • Perform special tasks as directed by the Network Manager 
  • Responsible for all print room operations, including paper and toner inventory
  • Stay current with system information, changes and updates

Physical Demands & Work Environment:

  • This position will require you to be able to lift and move computer equipment including, but not limited to desktops computers, printers, servers, monitors, and cases of paper.
  • Excellent communication skills are a requirement as well as being a team player and having a friendly and professional demeanor.

Education/Experience:

  • Troubleshooting technical problems
  • All Windows Desktop operating systems
  • All Microsoft Office product suites
  • Basic Networking concepts and technologies (DHCP, DNS, TCP/IP)
  • Remote access technologies (VPN, terminal services)
  • Basic Active Directory administration
  • VMWare virtualization 
  • Basic Exchange administration
  • Basic Linus/Unix
  • A high school diploma or GED is required.

Reports Directly To:  Director IT, Operations and Infrastructure