ShelterPoint Life Insurance – Formerly First Rehab Life 1972 Located at
1225 Franklin Avenue, Ste. 475, Garden City, NY.
Phone: 516-82908100

Available Positions

Front Desk Coordinator

Department: Human Resources
Function:  To handle receptionist-related duties, and perform various human resources and administrative functions as assigned.
Performance Expectations:

FRONT DESK RESPONSIBILITIES:
Greets visitors and monitors security doors in front of office. 
o Makes sure visitors sign in Visitor Book. 
Records incoming packages and mail on tracking sheet and distributes packages to appropriate employees. 
o Handles incoming mail.  Ensures mail is picked up by and signed for by recipients. 
Keeps record of FedEx shipments that are processed with a handwritten air bill. 
Responsible for training temporary front desk relief for vacation coverage, if needed. 
Responsible for ensuring the front desk/reception area is neat and immaculate. 
o The front desk/reception area is the first impression of the organization. The appearance of this area should be maintained daily. 

ADMINISTRATIVE RESPONSIBILITIES:

Oversee Temperature Scanning Kiosk
o Check to see if all employees have registered their temperature in accordance with daily office access log
o Create attendance list which goes to VP of HR
Occasionally orders food for meetings.
Books conference rooms. 
Orders supplies.  Checks inventory every couple of days. 
o Stocks kitchen and supply room on a daily basis.
Complete check request form and submit along with invoice to the appropriate department. 
Oversees Garden City Office / kitchen.
o Point of contact for kitchen issues (milk, coffee, supplies, kitchen equipment or building concerns) 
o Notifies building management of building issues (light bulbs out, A/C – heating concerns, etc.) 
o Communicates and coordinates Garden City Office needs/issues with Facilities Management. 
Assists Director, Administrative Services/Cash Collections with logging in received checks. 
Occasional back-up for travel and car arrangements, as needed.
Assists all departments with special projects, work overflow, mailings, etc., as needed as assigned by Vice President of HR.
Provide conference call dial in numbers for all departments.
Assist with the collection of claim forms and submit appropriately.


HR- RELATED RESPONSIBILITIES:

Work on projects as assigned by Vice President of HR
Oversee administration of thermal scanning kiosk
Attendance notification back up. 
Work with Human Resources Assistant to coordinate refreshments and decorations for special events as requested by Vice President of HR.
Work with Human Resources Assistant to create and update various templates, signs, spreadsheets and flyers. 

Education/Experience:

Professional appearance
Punctual
Pleasant personality, mature attitude
Creative thinker
Team Player
Exceptional organization skills
Excellent written and verbal communication skills
At least one year of college preferred
Experience with Word and Excel

Reports Directly to:  Vice President, Human Resources

DBL/Paid Family Leave Claim Examiner

Department: Claims 
Function:  This position is accountable for analyzing DBL & PFL information, making benefit timely, accurate claim decisions, and payments.  Claims Adjudication - Operations.

Performance Expectations:

  • Investigate and secure claimant, employer, and healthcare provider information required to adjudicate DBL/PFL claims
  • Review claimant, employer and medical  information along with other documentation submitted to determine DBL/PFL eligibility, claim duration & benefits payable 
  • Understand and apply department processes, policies and regulatory provisions 
  • Make determinations to approve, pend, or deny claims consistent with department turn-around and accuracy standards on all assigned claims
  • Manage continuous claims and/or intermittent DBL/PFL claims, including obtaining additional information as required
  • Accurately and thoroughly document claim file actions and conversations
  • Escalate issues / complex claims to Claim Manager 
  • Promote a positive customer experience through prompt, accurate and courteous services to both internal and external customers
  • Audit vendor claims for payment accuracy and procedural accuracy
  • Act as subject matter expert (SME) for claims team and new examiners by providing consultative services, training and accreditation
  • Be familiar with specialized workflow requirements and performance standards for assigned “white-glove” customers
  • Contribute to positive work environment to ensure the achievement of organizational goals and objectives
  • Contribute to department various project work and assignments as needed
  • Handling the FICA billing for our special services groups

Education/Experience:

  • College degree preferred or an equivalent of at least three years of work experience
  • 1-2 years’ experience in a medical/disability claims environment
  • Knowledge of federal and state laws pertaining to leaves of absence
  • Knowledge of medical terminology preferred
  • Professional written and verbal communication and interpersonal skills
  • Strong reading, writing, and arithmetic skills required
  • Ability to interpret and administer policy/plan provisions 
  • Ability to calculate earnings, benefit levels and FICA taxes
  • Ability to gather, analyze and organize data to make educated decisions
  • Ability to identify critical issues and exercise independent judgment
  • Proficient in the use of Microsoft programs; Excel and Word

Reports Directly To:  Claims Manager

Content & Online Marketing Coordinator

Department: Marketing

ShelterPoint Life is looking for a hands-on Content & Online Marketing Coordinator to support our growing team with their strong copywriting skills and experience in crafting and tailoring copy decks/content for different channels and audiences. This position will start entirely remote for the time being. When things return to a more regular work environment, there will be flexibility to balance remote/office time. To succeed in a remote setting, the ideal candidate will bring a proactive, collaborative mindset.

Key Responsibilities:
  • Contribute to the content ideas and create content for various channels and asset types, including evergreen web content and blog posts, email, social posts, infographics/video scripts, ads, presentations, and collateral – ensuring consistent tone of voice across all channels.
    • Assist with developing communication strategies and editorial calendars
    • Research and understand applicable subject matter
    • Understand audience-specific relevance and messaging nuances; build storylines
    • Manage internal review process and coordinate with other team members on the execution 
  • Manage ShelterPoint’s social presence and social editorial calendar for a meaningful social presence; monitor effectiveness of posts to continuously improve engagement 
  • Coordinate ShelterPoint’s online reputation management
    • Monitor incoming reviews/post, post responses where needed, funnel issues internally to right person, consolidate monthly report and list of suggestions
    • Act as day-to-day liaison for reputation vendor
  • Conduct paid media campaigns/SEM either in-house or in conjunction with an agency
    • Where an agency is involved, act as day-to-day liaison, coordinate efforts, and ensure timely and accurate completion of agency’s deliverables 
    • Collaborate with other team members on the set-up of campaigns, including landing pages, assets, UTMs, Salesforce/Pardot campaigns, reports & dashboards
    • Use testing to continuously improve campaign results
  • Other Marketing 
    • Help with inbound lead cleaning and research in Salesforce
    • Stay abreast of new methodologies, tools and technologies
    • Work with marketing peers and cross-functional teams to 
    • Support overall integrated campaign strategy and plans, working with the Marketing team to implement key themes and messages 
    • Conduct A/B tests, share learnings with Marketing team for decisions on how to optimize
    • Manage lead source tracking for campaigns using inbound links in coordination with team 
    • Help out with design-related tasks, execution/deployment of content, and other department/administrative/operational efforts as needed.

Required Skills/Experience: 
  • 2-3 years of relevant experience in Content and Online Marketing
  • Ability to understand complex information (such as insurance regulations), distill difficult subject matter into easy-to-understand content, and to do that from the lens of the customer, with constant focus on why is this relevant, what it means, and how it impacts the customer
  • General understanding of content and language on SEO
  • Strong social media experience, ideally in the vertical B2B/insurance space
  • Understand the logistics and parameters of conversion tracking to assure proper lead source identification (e.g. UTMs, ideally their Google Analytics implications and Salesforce integration)
  • Proven problem-solving aptitude along with critical and data analysis skills
  • Self-starter with initiative and the natural inclination to go get answers 
  • Quick learner who can take on to new challenges easily 
  • High attention to detail, deadlines and processes
  • Works well in team and matrix organization
  • Exemplary work ethic and follow-through with results 
  • MS Office
  • Google Analytics; SEM tools

Nice-to-have Experience: 
  • SEO tools/platforms
  • Experience in lead generation, demand generation, and direct marketing best practices 
  • Salesforce
  • Marketing Automation tools like Pardot, Marketo, Act-on, Eloqua
  • Adobe Creative Suite, particularly PhotoShop & InDesign; motion graphics/video editing; web design
  • Content Management Systems
  • B2B/Insurance industry experience

Reports Directly To:  Marketing Director

Send resume & cover letter to jobs@shelterpoint.com

Solution Center Associate

Department: Solution Center

Function:  Responsible for receiving, evaluating and resolving all incoming calls regarding DBL and PFL in a professional manner while delivering the best Customer Service possible.

Performance Expectations:
  • Provide superior customer service at all times.
  • Uses tactful questioning and listening skills that support effective telephone communication.
  • Determines caller’s needs and acts upon them appropriately.
  • Investigates and proposes solutions to the caller.  Follows through on all promises made to the caller.
  • Answers each call with a positive approach and speaks with a smile in your tone.  
  • Effectively controls all phone calls and aims for a one call resolution.
  • Uses an effective, professional approach when handling call transfers, taking messages, call back, holds, and interruptions.                        
  • Communicates status of claims (DBL and PFL).
  • Document calls.
  • Refers calls to Supervisor when required.
  • Processes emails as required.
  • Documents calls in the Solution Center Call Log.

Education/Experience:
  • Bachelor’s Degree in Business Administration or related field and/or relevant work experience in the Insurance Industry.
  • Excellent Customer Service Skills.
  • Strong Problem Solving Skills.
  • Strong Verbal and Written Communication Skills.
  • Ability to empathize with caller.

Reports Directly To:  Solution Center Manager  

Send resume to jobs@shelterpoint.com