ShelterPoint Life Insurance – Formerly First Rehab Life 1972 Located at
1225 Franklin Avenue, Ste. 475, Garden City, NY.
Phone: 516-82908100
About Us > Available Positions

Available Positions

ShelterPoint Life Insurance Company's home office is based in Garden City, New York. Would you like to learn more? Visit "About Us".

To apply for a position with ShelterPoint, please send your resume and a cover letter to jobs@shelterpoint.com.


Department: Solution Center

Function:  Responsible for assisting in the training of all incoming and existing Solution Center CSRs to evaluate and resolve all incoming calls in a professional manner while delivering the best Customer Service. Specialist to ensure all CSR’s are following processes and procedures and giving quality customer service.  Specialist to continually train all CSR’s as new products are introduced and/or changes in current products take place.  

Performance Expectations:
  • Conduct training classes as required
  • Train Call Center Associates on the following:
  • Manage large amounts of inbound calls in a timely manner
  • Identify customers’ needs, clarify information, research all issues and provide solutions
  • Document calls in our Service Log in a comprehensible way
  • Bind new DBL policies
  • Issue certificates of insurance
  • Issue duplicate bills
  • How to communicate status of claims (DBL/PFL) and resolve any and all issues 
  • Refer escalated calls to Specialists/Supervisor only when necessary
  • How to process and respond to emails (ie: DBL, Customer Service and PFL)
  • Responsible for evaluating CSRs skills for telecommuting upon Call Center Managers Request
  • Listen to recorded calls and evaluate using phone system reporting and review with CSR’s
  • Functions as a CSR when no training classes are taking place
  • Create scripts and procedures as deemed necessary
  • All other tasks as assigned

Education/Experience:
  • Strong Leadership Skills
  • Strong Instructional Ability
  • Excellent Customer Service Skills
  • Strong Problem Solving skills
  • Strong verbal and written communication skills
  • Customer focused and adaptability to different personality types
  • Minimal Supervision required
  • Ability to multitask, set priorities and manage time effectively

Reports Directly To:  Solution Center Manager

Department: Information Technology

Function:  Performs Architecture, Engineering, Development, Oversight

Performance Expectations:

  • Demonstrate advanced technical ability, thoroughness and accuracy on all assignments.
  • Day to day technical leadership for building and integrating information systems to meet the company’s needs
  • Design, modify, and test technical architecture
  • Provide mentoring and guidance to development teams, onshore and offshore through the SDLC.
  • Continually research current and emerging technologies and propose changes where needed
  • Assess the business impact that certain technical choices have and effectively communicate trade-offs, benefits, and recommendations to business and technical leaders.
  • Design complex application components such as user and system interfaces, database designs, batch programs, integrations, conversions etc.
  • Provide and recommend technical solutions to a wide variety of technical and business needs across a large portfolio of different systems.
  • Act as a subject matter expert on technical portfolio.
  • Adhere to IT guidelines and ensure that new program and system logic satisfies overall system requirements and integrates seamlessly into the business and system process flow.
  • Work within and apart of IT governance structure to ensure high quality DevOPS.

Education/Experience:
  • BS Computer Science or equivalent 
  • 7+ years of C#, ASP.NET, .net Core (Blazor a must)
  • 5+ years of full stack development
  • 3+ years system engineering and architecture.
  • Experience working with off-shore technical resources. 

Reports Directly To:  Director, Software Engineering

Department: Information Technology

Function:  Performs programming, testing and debugging.

Performance Expectations:
  • Demonstrate advanced technical ability, thoroughness and accuracy on all assignments.
  • Coordinate, oversee and mentor junior staff members offshore & onshore.
  • Perform code reviews, code walkthroughs, and quality reviews to ensure the shipment of high-quality code. 
  • Develop new or revise programs, producing high quality code that is maintainable and supportable, and which performs efficiently upon implementation and satisfies business specifications.
  • Code, test and debug all programs used by employees primarily in .net and .net core (Blazor).
  • Make recommendations to redesign or re-engineer processes, program logic and systems where needed to support maintainability and scalability.
  • Correct logical errors using methods such as modifying programs or altering sequence of program modules to address problems and gain efficiencies.
  • Design and develop complex application components such as user and system interfaces, batch programs, conversions etc.
  • Adhere to IT guidelines and ensure that new program and system logic satisfies overall system requirements and integrates seamlessly into the business and system process flow.
  • Effectively write moderate and complex use cases and develop integrated test plan to validate program and system logic.
  • Address production support break-fix tasks in a timely manner and mentor junior staff in doing the same, keeping IT management and clients informed of status and resolutions.

Education/Experience:
  • BS Computer Science or equivalent 
  • 5+ years of C#, ASP.NET, .net Core, Blazor
  • 3+ years of full stack development
  • Experience working with off-shore technical resources.
Reports Directly To:  Director, Software Engineering

Department: Solution Center

Function:  Responsible for receiving, evaluating and resolving all incoming calls regarding DBL and PFL in a professional manner while delivering the best Customer Service possible.

Performance Expectations:
  • Provide superior customer service at all times.
  • Uses tactful questioning and listening skills that support effective telephone communication.
  • Determines caller’s needs and acts upon them appropriately.
  • Investigates and proposes solutions to the caller.  Follows through on all promises made to the caller.
  • Answers each call with a positive approach and speaks with a smile in your tone.  
  • Effectively controls all phone calls and aims for a one call resolution.
  • Uses an effective, professional approach when handling call transfers, taking messages, call back, holds, and interruptions.                        
  • Communicates status of claims (DBL and PFL).
  • Document calls.
  • Refers calls to Supervisor when required.
  • Processes emails as required.
  • Documents calls in the Solution Center Call Log.

Education/Experience:
  • Bachelor’s Degree in Business Administration or related field and/or relevant work experience in the Insurance Industry.
  • Excellent Customer Service Skills.
  • Strong Problem Solving Skills.
  • Strong Verbal and Written Communication Skills.
  • Ability to empathize with caller.

Reports Directly To:  Solution Center Manager  

Send resume to jobs@shelterpoint.com