ShelterPoint Life Insurance – Formerly First Rehab Life 1972 Located at
1225 Franklin Avenue, Ste. 475, Garden City, NY.
Phone: 516-82908100

Available Positions

ShelterPoint Life Insurance Company's home office is based in Garden City, New York. Would you like to learn more? Visit "About Us".

To apply for a position with ShelterPoint, please send your resume and a cover letter to

Department: Claims

Function:  This position is accountable for analyzing DBL & PFL information, making benefit timely, accurate claim decisions, and payments.  Claims Adjudication - Operations.

Performance Expectations:

  • Investigate and secure claimant, employer, and healthcare provider information required to adjudicate DBL/PFL claims
  • Review claimant, employer and medical  information along with other documentation submitted to determine DBL/PFL eligibility, claim duration & benefits payable 
  • Understand and apply department processes, policies and regulatory provisions 
  • Make determinations to approve, pend, or deny claims consistent with department turn-around and accuracy standards on all assigned claims
  • Manage continuous claims and/or intermittent DBL/PFL claims, including obtaining additional information as required
  • Accurately and thoroughly document claim file actions and conversations
  • Escalate issues / complex claims to Claim Manager 
  • Promote a positive customer experience through prompt, accurate and courteous services to both internal and external customers
  • Audit vendor claims for payment accuracy and procedural accuracy
  • Act as subject matter expert (SME) for claims team and new examiners by providing consultative services, training and accreditation
  • Be familiar with specialized workflow requirements and performance standards for assigned “white-glove” customers
  • Contribute to positive work environment to ensure the achievement of organizational goals and objectives
  • Contribute to department various project work and assignments as needed
  • Handling the FICA billing for our special services groups


  • College degree preferred or an equivalent of at least three years of work experience
  • 1-2 years’ experience in a medical/disability claims environment
  • Knowledge of federal and state laws pertaining to leaves of absence
  • Knowledge of medical terminology preferred
  • Professional written and verbal communication and interpersonal skills
  • Strong reading, writing, and arithmetic skills required
  • Ability to interpret and administer policy/plan provisions 
  • Ability to calculate earnings, benefit levels and FICA taxes
  • Ability to gather, analyze and organize data to make educated decisions
  • Ability to identify critical issues and exercise independent judgment
  • Proficient in the use of Microsoft programs; Excel and Word

Reports Directly To:  Claims Manager

Department: Solution Center

Function:  Responsible for receiving, evaluating and resolving all incoming calls regarding DBL and PFL in a professional manner while delivering the best Customer Service possible.

Performance Expectations:
  • Provide superior customer service at all times.
  • Uses tactful questioning and listening skills that support effective telephone communication.
  • Determines caller’s needs and acts upon them appropriately.
  • Investigates and proposes solutions to the caller.  Follows through on all promises made to the caller.
  • Answers each call with a positive approach and speaks with a smile in your tone.  
  • Effectively controls all phone calls and aims for a one call resolution.
  • Uses an effective, professional approach when handling call transfers, taking messages, call back, holds, and interruptions.                        
  • Communicates status of claims (DBL and PFL).
  • Document calls.
  • Refers calls to Supervisor when required.
  • Processes emails as required.
  • Documents calls in the Solution Center Call Log.

  • Bachelor’s Degree in Business Administration or related field and/or relevant work experience in the Insurance Industry.
  • Excellent Customer Service Skills.
  • Strong Problem Solving Skills.
  • Strong Verbal and Written Communication Skills.
  • Ability to empathize with caller.

Reports Directly To:  Solution Center Manager  

Send resume to