ShelterPoint Life Insurance – Formerly First Rehab Life 1972 Located at
1225 Franklin Avenue, Ste. 475, Garden City, NY.
Phone: 516-82908100
About Us > Available Positions

Available Positions

ShelterPoint Life Insurance Company's home office is based in Garden City, New York. Would you like to learn more? Visit "About Us".

To apply for a position with ShelterPoint, please send your resume and a cover letter to jobs@shelterpoint.com.


Department: Product Development & Management

Function:  Responsible for the successful development and implementation of all products.

Performance Expectations:

  • Plan, forecast and assist in development and marketing a product in all stages of the product lifecycle
  • Analyze market conditions to define features or function of a product
  • Role spans many activities from strategic to tactical
  • Perform analytical studies on profit feasibility of existing and new products
  • Coordinate all resources necessary and work with all applicable departments within the organization to ensure product success
  • Work with Project Management Office to implement company-wide go-to-market plan 
  • Be an expert with respect to the competition 
  • Work with Sales and Marketing to develop sales tools and collateral material 
  • Train internal staff on any new products and features
  • Assist in all product filings and related work including leading projects with filing consultants and regulators
  • Responsible for all product policy forms database  

Education/Experience:

  • Strong organizational, teamwork and management skills. 
  • Ability to multi-task, meet deadlines and reporting requirements established internally and externally. 
  • Preferred minimum of 2-years of experiences as a Product Analyst/Manager or Product Marketing Manager. 
  • Excellent written and verbal communication skills. 
  • Bachelor’s degree.

Reports Directly To:  AVP of Product Management

Department: Solution Center

Function:  Responsible for receiving, evaluating and resolving all incoming calls regarding DBL and PFL in a professional manner while delivering the best Customer Service possible.

Performance Expectations:
  • Provide superior customer service at all times.
  • Uses tactful questioning and listening skills that support effective telephone communication.
  • Determines caller’s needs and acts upon them appropriately.
  • Investigates and proposes solutions to the caller.  Follows through on all promises made to the caller.
  • Answers each call with a positive approach and speaks with a smile in your tone.  
  • Effectively controls all phone calls and aims for a one call resolution.
  • Uses an effective, professional approach when handling call transfers, taking messages, call back, holds, and interruptions.                        
  • Communicates status of claims (DBL and PFL).
  • Document calls.
  • Refers calls to Supervisor when required.
  • Processes emails as required.
  • Documents calls in the Solution Center Call Log.

Education/Experience:
  • Bachelor’s Degree in Business Administration or related field and/or relevant work experience in the Insurance Industry.
  • Excellent Customer Service Skills.
  • Strong Problem Solving Skills.
  • Strong Verbal and Written Communication Skills.
  • Ability to empathize with caller.

Reports Directly To:  Solution Center Manager  

Send resume to jobs@shelterpoint.com