ShelterPoint Life Insurance – Formerly First Rehab Life 1972 Located at
1225 Franklin Avenue, Ste. 475, Garden City, NY.
Phone: 516-82908100
About Us > Available Positions

Available Positions

Front Desk Coordinator

Department: Human Resources
Function:  To handle receptionist-related duties, and perform various human resources and administrative functions as assigned.
Performance Expectations:

FRONT DESK RESPONSIBILITIES:
• Greets visitors and monitors security doors in front of office. 
o Makes sure visitors sign in Visitor Book. 
• Records incoming packages and mail on tracking sheet and distributes packages to appropriate employees. 
o Handles incoming mail.  Ensures mail is picked up by and signed for by recipients. 
• Keeps record of FedEx shipments that are processed with a handwritten air bill. 
• Responsible for training temporary front desk relief for vacation coverage, if needed. 
• Responsible for ensuring the front desk/reception area is neat and immaculate. 
o The front desk/reception area is the first impression of the organization. The appearance of this area should be maintained daily. 

ADMINISTRATIVE RESPONSIBILITIES:

• Oversee Temperature Scanning Kiosk
o Check to see if all employees have registered their temperature in accordance with daily office access log
o Create attendance list which goes to VP of HR
• Occasionally orders food for meetings.
• Books conference rooms. 
• Orders supplies.  Checks inventory every couple of days. 
o Stocks kitchen and supply room on a daily basis.
• Complete check request form and submit along with invoice to the appropriate department. 
• Oversees Garden City Office / kitchen.
o Point of contact for kitchen issues (milk, coffee, supplies, kitchen equipment or building concerns) 
o Notifies building management of building issues (light bulbs out, A/C – heating concerns, etc.) 
o Communicates and coordinates Garden City Office needs/issues with Facilities Management. 
• Assists Director, Administrative Services/Cash Collections with logging in received checks. 
• Occasional back-up for travel and car arrangements, as needed.
• Assists all departments with special projects, work overflow, mailings, etc., as needed as assigned by Vice President of HR.
• Provide conference call dial in numbers for all departments.
• Assist with the collection of claim forms and submit appropriately.


HR- RELATED RESPONSIBILITIES:

• Work on projects as assigned by Vice President of HR
• Oversee administration of thermal scanning kiosk
• Attendance notification back up. 
• Work with Human Resources Assistant to coordinate refreshments and decorations for special events as requested by Vice President of HR.
• Work with Human Resources Assistant to create and update various templates, signs, spreadsheets and flyers. 

Education/Experience:

• Professional appearance
• Punctual
• Pleasant personality, mature attitude
• Creative thinker
• Team Player
• Exceptional organization skills
• Excellent written and verbal communication skills
• At least one year of college preferred
• Experience with Word and Excel

Reports Directly to:  Vice President, Human Resources

DBL/Paid Family Leave Claim Examiner

Department: Claims 
Function:  This position is accountable for analyzing DBL & PFL information, making benefit timely, accurate claim decisions, and payments.  Claims Adjudication - Operations.

Performance Expectations:

  • Investigate and secure claimant, employer, and healthcare provider information required to adjudicate DBL/PFL claims
  • Review claimant, employer and medical  information along with other documentation submitted to determine DBL/PFL eligibility, claim duration & benefits payable 
  • Understand and apply department processes, policies and regulatory provisions 
  • Make determinations to approve, pend, or deny claims consistent with department turn-around and accuracy standards on all assigned claims
  • Manage continuous claims and/or intermittent DBL/PFL claims, including obtaining additional information as required
  • Accurately and thoroughly document claim file actions and conversations
  • Escalate issues / complex claims to Claim Manager 
  • Promote a positive customer experience through prompt, accurate and courteous services to both internal and external customers
  • Audit vendor claims for payment accuracy and procedural accuracy
  • Act as subject matter expert (SME) for claims team and new examiners by providing consultative services, training and accreditation
  • Be familiar with specialized workflow requirements and performance standards for assigned “white-glove” customers
  • Contribute to positive work environment to ensure the achievement of organizational goals and objectives
  • Contribute to department various project work and assignments as needed
  • Handling the FICA billing for our special services groups

Education/Experience:

  • College degree preferred or an equivalent of at least three years of work experience
  • 1-2 years’ experience in a medical/disability claims environment
  • Knowledge of federal and state laws pertaining to leaves of absence
  • Knowledge of medical terminology preferred
  • Professional written and verbal communication and interpersonal skills
  • Strong reading, writing, and arithmetic skills required
  • Ability to interpret and administer policy/plan provisions 
  • Ability to calculate earnings, benefit levels and FICA taxes
  • Ability to gather, analyze and organize data to make educated decisions
  • Ability to identify critical issues and exercise independent judgment
  • Proficient in the use of Microsoft programs; Excel and Word

Reports Directly To:  Claims Manager

Content & Online Marketing Coordinator

Department: Marketing

ShelterPoint Life is looking for a hands-on Content & Online Marketing Coordinator to support our growing team with their strong copywriting skills and experience in crafting and tailoring copy decks/content for different channels and audiences. This position will start entirely remote for the time being. When things return to a more regular work environment, there will be flexibility to balance remote/office time. To succeed in a remote setting, the ideal candidate will bring a proactive, collaborative mindset.

Key Responsibilities:
  • Contribute to the content ideas and create content for various channels and asset types, including evergreen web content and blog posts, email, social posts, infographics/video scripts, ads, presentations, and collateral – ensuring consistent tone of voice across all channels.
    • Assist with developing communication strategies and editorial calendars
    • Research and understand applicable subject matter
    • Understand audience-specific relevance and messaging nuances; build storylines
    • Manage internal review process and coordinate with other team members on the execution 
  • Manage ShelterPoint’s social presence and social editorial calendar for a meaningful social presence; monitor effectiveness of posts to continuously improve engagement 
  • Coordinate ShelterPoint’s online reputation management: 
    • Monitor incoming reviews/post, post responses where needed, funnel issues internally to right person, consolidate monthly report and list of suggestions
    • Act as day-to-day liaison for reputation vendor
  • Conduct paid media campaigns/SEM either in-house or in conjunction with an agency
    • Where an agency is involved, act as day-to-day liaison, coordinate efforts, and ensure timely and accurate completion of agency’s deliverables 
    • Collaborate with other team members on the set-up of campaigns, including landing pages, assets, UTMs, Salesforce/Pardot campaigns, reports & dashboards
    • Use testing to continuously improve campaign results
  • Other Marketing 
    • Help with inbound lead cleaning and research in Salesforce
    • Stay abreast of new methodologies, tools and technologies
    • Work with marketing peers and cross-functional teams to 
    • Support overall integrated campaign strategy and plans, working with the Marketing team to implement key themes and messages 
    • Conduct A/B tests, share learnings with Marketing team for decisions on how to optimize
    • Manage lead source tracking for campaigns using inbound links in coordination with team 
    • Help out with design-related tasks, execution/deployment of content, and other department/administrative/operational efforts as needed.

Required Skills/Experience: 
  • 2-3 years of relevant experience in Content and Online Marketing
  • Ability to understand complex information (such as insurance regulations), distill difficult subject matter into easy-to-understand content, and to do that from the lens of the customer, with constant focus on why is this relevant, what it means, and how it impacts the customer
  • General understanding of content and language on SEO
  • Strong social media experience, ideally in the vertical B2B/insurance space
  • Understand the logistics and parameters of conversion tracking to assure proper lead source identification (e.g. UTMs, ideally their Google Analytics implications and Salesforce integration)
  • Proven problem-solving aptitude along with critical and data analysis skills
  • Self-starter with initiative and the natural inclination to go get answers 
  • Quick learner who can take on to new challenges easily 
  • High attention to detail, deadlines and processes
  • Works well in team and matrix organization
  • Exemplary work ethic and follow-through with results 
  • MS Office
  • Google Analytics; SEM tools

Nice-to-have Experience: 
  • SEO tools/platforms
  • Experience in lead generation, demand generation, and direct marketing best practices 
  • Salesforce
  • Marketing Automation tools like Pardot, Marketo, Act-on, Eloqua
  • Adobe Creative Suite, particularly PhotoShop & InDesign; motion graphics/video editing; web design
  • Content Management Systems
  • B2B/Insurance industry experience

Reports Directly To:  Marketing Director

Send resume & cover letter to jobs@shelterpoint.com

Solution Center Associate

Department: Solution Center

Function:  Responsible for receiving, evaluating and resolving all incoming calls regarding DBL and PFL in a professional manner while delivering the best Customer Service possible.

Performance Expectations:
  • Provide superior customer service at all times.
  • Uses tactful questioning and listening skills that support effective telephone communication.
  • Determines caller’s needs and acts upon them appropriately.
  • Investigates and proposes solutions to the caller.  Follows through on all promises made to the caller.
  • Answers each call with a positive approach and speaks with a smile in your tone.  
  • Effectively controls all phone calls and aims for a one call resolution.
  • Uses an effective, professional approach when handling call transfers, taking messages, call back, holds, and interruptions.                        
  • Communicates status of claims (DBL and PFL).
  • Document calls.
  • Refers calls to Supervisor when required.
  • Processes emails as required.
  • Documents calls in the Solution Center Call Log.

Education/Experience:
  • Bachelor’s Degree in Business Administration or related field and/or relevant work experience in the Insurance Industry.
  • Excellent Customer Service Skills.
  • Strong Problem Solving Skills.
  • Strong Verbal and Written Communication Skills.
  • Ability to empathize with caller.

Reports Directly To:  Solution Center Manager  

Send resume to jobs@shelterpoint.com